Buffalo City in the Digital Age
The Buffalo City Municipality Citizen Engagement Application allows the Municipality to effectively connect, communicate with, and service citizens across all socio-economic strata by delivering mobile application services to every type of mobile phone (smart and non-smart) and all digital devices.
The benefits of using direct channels of communication, particularly via mobile devices, for the Municipality is fourfold:
1 Optimised Communication and Active Citizenry;
2 Enhanced Service Deliver;
3 Operational Efficiencies and
4 Socio-Economic Development
The benefits for the citizens are that they have a direct channel of communication with the Municipality; are able to interact with the municipality and have access anytime and anywhere â€“ all at reduced costs in time and money.
These are some of the features and functions you can expect when using the Buffalo City Metro Municipality Citizen Engagement Application:
News Feed â€“ News articles of interest published by the Municipality
Notifications â€“ Contextualised communications from the Municipality, based on your Profile, so you only receive Notifications of relevance
Fault Logging & Tracking â€“ You can log faults or queries directly from the App and you can immediately receive your reference number via the App
Profile Management â€“ Manage and update your own Profile information via the App and tailor the experiences around your own requirements
Geo-Location & Mapping â€“ Easily save your location by accessing your deviceâ€™s GPS and represents geo-located points on a map
Agent Chat â€“ Live chat to a Citizen Support Agent
Click to Call â€“ A list of important contact numbers for the Municipalityâ€™s various divisions that can easily be dialled directly from the App
Twitter Feed â€“ In App access to the Municipalityâ€™s Twitter communications
Feedback â€“ Option to send any type of Feedback directly to the Municipality
Share â€“ Ability to virally Share the App with your friends and family
We hope you enjoy using the Buffalo City Metro Municipality Citizen Engagement Application and look forward to receiving your Feedback.